Refund policy
Returns Policy
We want you to be completely happy with your purchase! If for any reason you’re not satisfied, here’s how we handle returns and exchanges:
1. Returns Window
You have 30 days from the date of delivery to return or exchange your purchase.
2. Eligibility for Returns
To be eligible for a return, your item must:
• Be in new, unused, and resalable condition.
• Be in its original packaging.
3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
• Opened or used Pilates socks and gym equipment (unless defective).
• Water bottles that have been opened or used.
4. Damaged or Defective Items
If you receive an item that’s damaged or defective, please contact us within 7 days of receiving your order. We’ll be happy to offer an exchange, replacement, or full refund.
5. Return Process
To initiate a return:
• Please contact us at rosieblues@rosieblues.com with your order number and reason for the return.
• We’ll provide you with instructions on how to return your item.
6. Refunds
Once your return is received and inspected, we’ll process your refund within 7 business days. The refund will be issued to the original payment method, minus any shipping charges.
7. Exchanges
If you need to exchange an item for a different size or color, please follow the same process as for a return. We’ll send you a replacement once we’ve received the returned item.